Methodology
Every position follows published criteria and verifiable evidence, and all scores are shown with their breakdown.
Updated August 2026
Scoring criteria
| Scoring criteria | Weight | Question it answers | How it is measured |
|---|---|---|---|
| Withdrawal guidance | 30% | Can a reader find out how to get money out before they put money in? | Scored from the operator's own published material only: is there a withdrawal help section, does it state a processing window in plain words, does it explain what the status labels mean, does it document the failure cases (rejected, held, cancelled, insufficient network fee) and does it name the escalation route and the time after which to use it. Ten points means the reader can answer all of those without logging in; low scores mean the answer only appears inside the cashier or in support chat. |
| Asset and network clarity | 20% | Do you know which chain your payout will actually travel on, before you request it? | Measured on whether the supported assets are listed, whether multi-chain assets such as USDT show the network choice explicitly, whether per-asset minimums and fees are published rather than only rendered in a logged-in screen, and whether the operator warns about the destination requirements that break payouts — wrong network, missing memo or destination tag, contract addresses. Breadth of asset support alone scores nothing; stating the network is the whole criterion. |
| Account-review wording | 20% | Is it written down, in advance, what can make the operator hold your payout? | Read from the terms, the AML statement and the verification pages: are the triggers for identity documents described, are withdrawal limits tied to verification level stated as figures, is bonus playthrough named as a blocker of withdrawal, and is there a described route and expectation once a review starts. Vague reservations of discretion score low; a stated threshold, a stated document list and a stated consequence score high. |
| Transaction visibility | 20% | Can somebody other than the operator confirm that the payout actually left? | Scored on independent checkability, not on speed. Full marks require that a completed payout produces an on-chain transaction the user can look up on a public explorer without relying on the operator's own status label, and that the custody model itself is on-chain rather than an internal ledger entry. A custodial platform that surfaces a transaction hash after broadcast scores in the middle: the payout is checkable, the balance behind it is not. |
| Support and escalation routes | 10% | When a withdrawal is stuck, who do you contact and what do you send them? | Counts the published, named contact routes — live chat, a support address, a ticket form, a documented complaints or dispute path — plus whether the operator tells the user what to include (request reference, transaction hash, timestamps) and after how long to escalate. Response-time quality is not scored, because measuring it would require accounts this desk does not hold. |
| Total | 100% | ||
Evidence sources
We use public operator terms, help centres, licensing pages and documented editorial checks. Every changing fact needs a date and a source.
Scoring criteria
Weights depend on the guide. We do not collapse withdrawal speed, market coverage, limits and safeguards into one unexplained score.
- Availability in the target market
- Clarity of terms
- Payment methods and restrictions
- Product capabilities relevant to the guide
Corrections
When a source changes or a claim can no longer be verified, the guide is updated and unsupported conclusions are removed.
Reference material
- Operator help centres and cashier screens, read on the date shown on each review. For minimums, fees and stated processing windows these are the only authority; a figure repeated by a third-party review site is treated as a lead to check, not as a source.
- Public block explorers for each chain a payout can travel on. Once a payout is broadcast it has a transaction hash, and that hash is checkable by anyone, including someone with no account at the operator.
- Operator terms and conditions, read specifically for the clauses covering account review, bonus playthrough, dormancy, and the right to withhold, reduce or reverse a payout — the clauses that decide whether money moves at all.
- Published anti-money-laundering and verification statements, used to establish when identity documents can be requested and what triggers a higher verification tier.
- Licence registers for the jurisdictions each operator names, used to confirm the licensee company and licence number rather than accepting a footer badge as evidence.
- Public protocol documentation for the chains involved, used for block intervals, finality and fee mechanics, so that chain-side waiting time is never attributed to the operator or the reverse.